1. LEGAL STATUS OF DOCUMENT

This document is an electronic record in terms of the Information Technology Act, 2000 and the rules framed thereunder, as applicable. This electronic record is generated by a computer system and does not require any physical or digital signatures.

This document is published in accordance with Rule 3 (1) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, which requires publishing the Terms and Conditions for access or usage of the website.

 

2. ABOUT MASTISHK

The website www.mastishk.in (“Website”) is owned and operated by Mastishk, a Proprietorship Firm.

Registered Address:
97, Doctors Colony, Jaipur, Rajasthan, India

Official Email: info@mastishk.in

 

3. ACCEPTANCE OF TERMS

These Terms and Conditions (“Terms”) govern your access to and use of the Website and the services offered through it (“Services”).

By accessing, browsing, registering, or using the Website or Services in any manner, you acknowledge that you have read, understood, and agree to be bound by these Terms and the Privacy Policy.

If you do not agree with any part of these Terms, you must not use the Website or Services.

 

4. DEFINITIONS

• “User”, “You”, “Your” refers to any individual accessing or using the Website or Services.

• “We”, “Us”, “Our”, “Mastishk” refers to the proprietorship operating the Website.

• “Expert” refers to counsellors, psychologists, trainers, or professionals providing services through Mastishk.

 

5. ELIGIBILITY & AGE REQUIREMENT

• The Services are intended for individuals 18 years of age and above.

• Minors (below 18 years) may access Services only with mandatory parental or legal guardian consent.

• Mastishk reserves the right to deny or terminate access if age requirements or consent conditions are violated.

 

6. SERVICES OFFERED

Mastishk provides the following services:

• Online counselling (video / audio / chat)

• Offline / clinic counselling

• Psychological assessments

• Training programs and workshops

• Courses and certifications

• Mental health awareness content and blogs

The Services are intended for support, guidance, education, and self-development purposes only.

 

7. MEDICAL & EMERGENCY DISCLAIMER

• Mastishk is NOT an emergency service or suicide prevention helpline.

• The Services do not replace medical treatment, psychiatric care, or emergency intervention.

• If you are experiencing a medical or mental health emergency, suicidal thoughts, or are at risk of harm to yourself or others, you are advised to immediately contact local emergency services or visit the nearest hospital.

Use of the Services in such situations is strictly discouraged.

 

8. USER RESPONSIBILITIES

You agree that you shall:

• Provide accurate and complete information

• Use the Website only for lawful purposes

• Not misuse, harass, abuse, threaten, or defame any Expert or other User

• Not upload harmful, obscene, defamatory, misleading, or unlawful content

• Not attempt to disrupt, hack, or compromise Website security

Violation of these obligations may result in suspension or permanent termination of access.

 

9. PAYMENTS, RESCHEDULING & REFUNDS

9.1 Payments

• Payments are charged on a per-session basis unless otherwise stated.

• All fees will be clearly communicated prior to booking.

9.2 Rescheduling

• Users may request rescheduling of sessions by informing Mastishk or the assigned Expert within the stipulated time communicated during booking.

9.3 Refund Policy

• Refunds may be allowed only in genuine emergency situations, subject to review and approval by Mastishk.

• No refund shall be granted for missed sessions without prior intimation.

• Mastishk reserves the right to decide refund eligibility on a case-to-case basis.

 

10. LIMITATION OF LIABILITY

• Mastishk does not guarantee specific outcomes from counselling, training, or assessments.

• We shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use the Website or Services.

• Users are solely responsible for decisions made based on information or guidance received.

 

11. INTELLECTUAL PROPERTY

All content on the Website, including text, logos, graphics, videos, course materials, and designs, are the intellectual property of Mastishk unless stated otherwise.

You may not copy, reproduce, distribute, or exploit any content without prior written permission.

 

12. THIRD-PARTY LINKS

The Website may contain links to third-party websites for convenience. Mastishk does not control or endorse such websites and is not responsible for their content, policies, or practices.

 

13. TERMINATION OF ACCESS

Mastishk reserves the right to suspend or terminate user access at any time without notice if these Terms are violated or misuse of Services is observed.

 

14. GOVERNING LAW & JURISDICTION

These Terms shall be governed by and construed in accordance with the laws of India.
Courts at Jaipur, Rajasthan shall have exclusive jurisdiction over any disputes.

 

15. MODIFICATIONS TO TERMS

Mastishk reserves the right to update or modify these Terms at any time without prior notice. Continued use of the Website after changes implies acceptance of the revised Terms.

 

16. CONTACT INFORMATION

For any queries, concerns, or support:

📧 Email: info@mastishk.in
🌐 Website: www.mastishk.in