PRIVACY   POLICY

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1. INTRODUCTION

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Mastishk (“we”, “our”, “us”) is a proprietorship firm operating under the name Mastishk Counselling & Training Institute, with its registered address at 97, Doctors Colony, Jaipur, Rajasthan, India.

This Privacy Policy explains how we collect, use, store, protect, and disclose personal information of users (“you”, “your”) who access our website, services, counselling sessions, training programs, or any related offerings.

By accessing or using our website or services, you agree to the terms of this Privacy Policy.

 

2. APPLICABLE LAW

This Privacy Policy is published in accordance with the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, as applicable in India.

 

3. INFORMATION WE COLLECT

We may collect the following types of information:

a) Personal Information

• Name

• Age

• Gender

• Contact number

• Email address

• City / location

b) Sensitive Personal Information (if voluntarily provided)

• Mental health–related information shared during counselling sessions

• Psychological assessment data

• Session notes (maintained confidentially)

c) Technical / Usage Information

• IP address

• Browser type

• Device information

• Website usage data (via cookies or analytics tools)

 

4. PURPOSE OF DATA COLLECTION

We collect and use your information for the following purposes:

• Providing counselling services (online/offline)

• Scheduling and managing appointments

• Conducting psychological assessments

• Delivering training programs, workshops, courses, or certifications

• Responding to queries and communication

• Maintaining internal records

• Improving website functionality and services

• Legal and regulatory compliance

 

5. CONSENT

By voluntarily providing your information and using our services, you consent to the collection, storage, and use of your information in accordance with this Privacy Policy.

For users below 18 years of age, mandatory parental or legal guardian consent is required before availing any counselling services.

 

6. CONFIDENTIALITY OF COUNSELLING DATA

All counselling sessions, discussions, and shared information are treated as strictly confidential, except in the following circumstances:

• When disclosure is required by law or court order

• When there is a risk of serious harm to the user or others

• When explicit written consent is provided by the user

 

7. DATA SHARING & DISCLOSURE

We do not sell, rent, or trade personal or sensitive information to third parties.

Information may be shared only with: - Authorized professionals associated with Mastishk (on a need-to-know basis) - Service providers (payment gateways, technical support) strictly for service delivery - Legal or regulatory authorities when required by law

 

8. DATA SECURITY

We implement reasonable security practices and procedures to protect personal information from unauthorized access, misuse, loss, or alteration.

However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

 

9. COOKIES & ANALYTICS

Our website may use cookies and third-party analytics tools to improve user experience and analyze website traffic.

You may choose to disable cookies through your browser settings; however, some website features may not function properly.

 

10. USER RIGHTS

You have the right to: - Access your personal information - Request correction of inaccurate data - Withdraw consent (subject to legal and service limitations) - Request deletion of data, where applicable

Requests can be made by contacting us at the details provided below.

 

11. DATA RETENTION

We retain personal and counselling-related information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

 

12. THIRD-PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of such websites.

 

13. CHILDREN’S PRIVACY

Our services are intended for individuals 18 years and above.

Minors may access services only with verified parental or guardian consent.

 

14. CHANGES TO THIS PRIVACY POLICY

Mastishk reserves the right to update or modify this Privacy Policy at any time. Changes will be effective upon posting on the website.

Continued use of the website or services after changes indicates acceptance of the updated policy.

 

15. CONTACT INFORMATION

For any questions, concerns, or requests regarding this Privacy Policy, please contact:

Mastishk Counselling & Training Institute
📍 97, Doctors Colony, Jaipur, Rajasthan, India
📧 Email: info@mastishk.in
🌐 Website: www.mastishk.in

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